Frequently Asked Questions

 

Welcome to the My Dental SOP FAQ page! Here, we’ve gathered the most frequently asked questions to help you better understand how My Dental SOP can streamline your practice, enhance team alignment, and boost efficiency. Whether you’re a dentist, a dental service organization (DSO), or a consultant, you’ll find answers to common questions about the platform’s features, security, onboarding, customization, and support. If you don’t see your question here, feel free to reach out to our team for more information.

Dentist/DSO FAQs

What is My Dental SOP?
My Dental SOP is a software platform designed for dental practices to manage and standardize their Standard Operating Procedures (SOPs).
How can My Dental SOP benefit my practice?
It helps automate training, improve employee retention, and streamline operations, ultimately increasing production and saving time and money.
What features does My Dental SOP offer?
Key features include customizable SOPs, an in-house training system, a compliance calendar, a communication hub, and data-driven insights.
How does the onboarding process work?
My Dental SOP offers effortless onboarding with tailored modules and interactive training, aligning new team members with your practice’s protocols from day one.
Is My Dental SOP customizable for different types of dental practices?
Yes, it offers customizable templates and modules to fit the specific needs of private practices, DSOs, and consultants.
How secure is the platform?
My Dental SOP prioritizes user and practice security with robust security measures in place.
What kind of support is available?
The platform includes one-on-one onboarding, weekly group training calls, Q&A sessions, and access to a community of users.
Can My Dental SOP be used for cross-training?

Yes, the platform simplifies cross-training, allowing team members to diversify their skill sets and enhance operational resilience.

How does My Dental SOP help with team cohesion and alignment?

The platform fosters team cohesion through collaborative features, knowledge sharing, and interactive forums.

What kind of analytics does My Dental SOP provide?

It offers performance metrics and analytics to track individual progress and identify areas for improvement.

What if I need support outside of regular hours?
Support is available with flexible options, including a community forum and access to resources that can assist you anytime.
Will My Dental SOP work with other software I’m using?
The platform is designed to integrate with Google Calendar, YouTube, and Vimeo, to ensure a seamless workflow.
Is there a demo available?
Yes, you can schedule an 8-minute demo to learn more about how My Dental SOP can benefit your practice.
How does My Dental SOP handle multiple locations for DSOs?
The platform centralizes SOPs and communication, making it easier to manage and train staff across multiple locations.
Is My Dental SOP difficult to implement?
Implementation is streamlined with guided onboarding, and our team is available to assist every step of the way to ensure a smooth transition.
What if my team isn’t tech-savvy?
The platform is user-friendly and intuitive, designed with simplicity in mind. Plus, training and support are available to help your team become proficient quickly.
How customizable is the platform? Can it really meet my specific needs?
My Dental SOP is highly customizable, allowing you to tailor SOPs and workflows to your practice’s unique processes.
What if I don’t have the time to manage another system?
My Dental SOP saves time in the long run by automating routine tasks, reducing the need for constant management.
How can I be sure this will actually improve my practice?
The platform is built on best practices and is used by successful dental practices nationwide. Plus, you can track improvements through the built-in analytics.
Is it worth the cost?

My Dental SOP is designed to save time, reduce errors, and improve efficiency, which can lead to significant cost savings and increased profitability.

What if I already have SOPs in place?

Existing SOPs can be easily integrated or enhanced using My Dental SOP, allowing you to build on your current foundation.

Can I trust the security of my data on this platform?

Security is a top priority, with robust measures in place to protect your practice’s data.

Consultant FAQs

What is my role as an Affiliate Partner?
You will resell My Dental SOP’s products and services to your clients as an independent contractor, not as an employee or agent of the company.
Can I set my own pricing for my clients?
Yes, you can charge your clients what you want, but you cannot advertise prices below the company’s list price.
How will I be billed for subscriptions?
You’ll be billed monthly based on the number of active subscriptions, and payments are due by the 5th of the following month.
What happens if I need to cancel a subscription?
You can cancel with at least 30 days written notice before the end of the subscription term.
How does the renewal process work?
Subscriptions automatically renew for an additional 12 months at the end of each term.
What if I need to terminate the agreement?

The agreement can be terminated at the end of any term with 30 days’ prior written notice.

What if I have proprietary content on the platform?

You retain full ownership of any content you add; My Dental SOP does not have rights to use or sell your content.

Is there a confidentiality agreement?

Yes, you are required to keep the company’s pricing, products, and business information confidential.